General Return Policy
All returns must include an RMA (Return Merchandise Authorization) number on the returned package before credit or exchange will be considered. All defective items may be replaced or repaired upon manufacturer approval. If your RMA is approved, your RMA number is only valid for 30 days from the date of issue, and only for items originally listed on the RMA request form. No credit, repair, or replacement will be issued for items returned after the RMA has expired, or 30 days from the date of issue. Upon approval, returns may be exchanged or repaired based on the manufacturer’s warranty and/or guidelines.Unless return is due to fault on Inline Services, Inc.’s part, (i.e. shipping incorrect item, incorrect size, not adhering to customer specifications, etc.), the customer is responsible for return inbound freight, in addition to original outbound freight.
Reason for Return
All information submitted in the RMA request must be complete and accurate, with a clear, detailed description of the reason for return. Credit will only be issued after all items are received complete, and have been fully inspected based on statements made on the original RMA request. Returns submitted as “Unopened-Not Needed” must be received unopened/factory sealed.
Return of Goods
Credit on returns will be subject to the condition of the returned product upon inspection. No merchandise may be returned without prior consent. All returns (whether for exchange or credit) should be made within 30 days and will only be accepted with a valid RMA number. Clients must sign an RMA receiver form acknowledging any return before credit will be issued. Any item delivered to Inline Services, Inc. or persons employed by Inline Services, Inc. without return merchandise approval will be refused.
Defective items may not be exchanged for an alternate item. Defective returns will be replaced with the same product or part only. If the product or part is no longer available, we reserve the right to replace the defective item with a comparable item.
Eligible returns are subject to a restocking fee not to exceed 25%. This includes cancelled orders and change orders. Some returns may be subject to a higher restocking fee based on the nature of your return and the return policies of our vendors.
Custom Orders & Special Orders
No return will be allowed for special orders or custom made items. All custom orders should be approved in writing before the order is placed. Since custom items are not returnable to our vendors, we cannot be held responsible for the loss. If there is a manufacturer’s flaw or defect, Inline Services, Inc. will work with the vendor to repair or replace the item. We do not allow refunds if the client changes their mind on a special custom order. In the event client reconfigures, reschedules or cancels an order containing special order items, client shall be subject to charges associated with the purchase and return of said items. Costs may include the full cost of these items, shipping fees, and any and all costs, expenses and/or penalties imposed on Inline Services, Inc. by vendors for return of goods.
All special order items and custom items are non-returnable, but defective items may be replaced or repaired upon manufacturer approval.
Service fees will apply for credit card reimbursement. Shipping fees are not covered by return merchandise authorization.
Physical Condition of Returned Items
All returned items must be restored to original packaging, and include all original parts and materials. Physical damage or modification to any item or alteration of labels, serial number, or retail box UPC code also voids warranty. All monitor & speaker mounts must be returned in new, unused condition.
If you have questions, please contact us.